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This page sets out the legal framework that governs your account and your use of 365det. Access to our platform depends on your local law and eligible region — we encourage you to read these terms carefully before you proceed.
365det operates under terms designed to be clear and actionable. Whether you access the platform through a mobile account linked to Upay, a Bank Transfer arrangement, or any other supported route, the same policy conditions apply to your session and account. Eligibility to use 365det is not universal — it depends entirely on the laws of your jurisdiction and whether your region falls within our eligible territories. We do not make representations about legality in any specific location; that determination rests with you and, where applicable, with your legal adviser. Within the scope of applicable law, your account records, transaction history with Upay or Bank Transfer, and session data are each covered by the terms described on this page. We retain the right to update these terms at any time. The version displayed on this page is the version in effect at the time of your visit. Continued use of the platform after an update constitutes acceptance of the revised terms. If any clause conflicts with local law in your jurisdiction, that clause does not affect the remaining terms, which continue in full force.
Upay transactions are processed under the same account policy as all other payment routes — no separate legal carve-out applies.
Bank Transfer records form part of your transaction history and are subject to the same retention and review rights described in this policy.
Your account wallet balance and movement history are accessible from your dashboard and governed by the terms stated here.
Not every aspect of your interaction with 365det falls under the same part of this policy. We distinguish four distinct areas so you can identify which rules apply to your specific situation without having to read the entire document each time.
Account creation, login, session activity and suspension decisions fall directly within this policy. Your eligibility to hold an account is conditional on meeting the requirements set out in these terms and on local law permitting access.
All movements through your account wallet — including Upay credits, Bank Transfer receipts and any withdrawal requests — are governed by this policy. Transaction records remain available in your account dashboard after login.
Games supplied by studios such as Pragmatic Play, CQ9 and Microgaming, along with all associated content, are subject to each provider's own content terms as well as the platform-level policy described here.
External services linked from or integrated with 365det — including independent payment networks — operate under their own separate terms. We do not accept responsibility for those terms or for the conduct of third-party service operators.
Our policy is not just a set of obligations on your side — it also describes concrete steps you can take to manage your information and raise concerns. Your account dashboard shows your current registration details, session history and transaction records, including Upay and Bank Transfer entries. If any detail appears incorrect, you can submit a correction request directly through our support channel; we aim to respond and, where the correction is valid, update the record. For questions about how a specific term applies to your account, our support team is reachable through the contact routes listed in the Support section below. If your question touches on eligibility or jurisdiction, we will tell you clearly what we can and cannot advise on — we do not substitute for legal counsel but we will not leave you without a direction.
Log in and open the account dashboard to view your transaction history, session log and current account details. These records are available at any time while your account remains active.
If a name, contact detail or payment reference linked to your account is wrong, contact support with the correct information and the relevant account reference. We verify and update where the evidence supports it.
If a clause in this policy is unclear, send your question to our support team with the specific section you are asking about. We respond in the site language and do not redirect you to a generic FAQ without addressing your point.
Account closure requests are handled through the support channel. Once confirmed, your remaining wallet balance is processed through your registered payment route before the account is closed.
For any question that this policy page does not directly resolve, we offer three contact paths. Choose the one that matches the nature of your query — account-level questions through live chat, written policy questions by email, and urgent account holds through our priority channel.
Start a live chat from your logged-in account page for account-level policy questions. Response is in English; reference your account ID at the start of the conversation.
Send written policy queries to our support email address shown in your account settings. Include the policy section you are asking about and your registered email address for a tracked response.
The Help Centre in your account dashboard lists common policy questions with direct answers. Use it first — if your question is not covered, escalate to live chat or email.
Our approach to your data and account security is governed by the same policy framework described throughout this page. We collect only what is necessary to operate your account and process your transactions. Cookies are used to maintain your session state and to recognise your device between visits; you can manage cookie preferences through your browser settings. Account security relies on your login credentials and, where applicable, any verification step shown during login — we do not store payment credentials such as your Upay PIN or Bank Transfer account number beyond what the payment network requires for processing. Retention of your account and transaction records continues for as long as your account is active and for a period after closure as required by applicable terms. To request changes to retained data, use the support contact routes in the section above.
We collect registration details, session records and transaction data — including Upay and Bank Transfer entries. No additional data is collected without your action or a clear disclosure in these terms.
Cookies maintain your session and support account recognition across visits. Adjust or clear cookies through your browser settings at any time; note that some account functions depend on session cookies to operate correctly.
Your account credentials are your responsibility to protect. We do not ask for your password by email or chat. If you suspect unauthorised access, contact support immediately using the routes described on this page.
Transaction and session records are retained while your account is active and for a defined period after closure. The exact retention period is stated in the full terms available in your account settings.
These are the questions we receive most often about legal terms, account rights and policy contact. If your question is not here, use the live chat or email routes described in the Support section.
Access to 365det and the applicability of this policy depends on your local law and whether your region is within our eligible territories. We do not confirm legality for any specific location — review your local regulations before opening or using an account.
The full terms are available in your account settings after login. They cover account conditions, session rules, wallet operation including Upay and Bank Transfer, and the closure process. The version shown there is always the current one.
Yes. Your transaction history — including Upay credits and Bank Transfer entries — is visible in the account dashboard at any time. If you need a written record for a specific period, contact support by email with your account reference and the date range.
Contact our support team through live chat or email, provide the incorrect detail and the correct replacement, along with your account reference. We review the evidence and update the record where the correction is supported.
After account closure, your records are retained for a defined period as required by our terms. During that period, you may still request access to or correction of data through the support email route. After retention ends, records are removed from active systems.
Start with the live chat for immediate account-level disputes. For written escalations, use the support email address shown in your account settings. State the specific policy clause you believe applies and your preferred resolution — we respond with a direct answer, not a redirect.